FAQ — Syl's Legacy Logistics

Question 1

How do I request a freight quote?

Accepted Answer

You can request a quote directly through our online quote form at /quote, or call us at 331-225-1506. We typically respond within 1 business day with a detailed estimate based on your shipment details.

Question 2

What areas do you serve?

Accepted Answer

We primarily serve the Chicagoland area and surrounding regions. For specific route availability or long-distance inquiries, please contact us directly and we'll let you know what we can accommodate.

Question 3

Do you offer dedicated contract routes?

Accepted Answer

Yes. We offer dedicated contract services for businesses that need consistent, scheduled freight runs. These arrangements provide priority scheduling, fixed pricing, and a dedicated driver familiar with your routes and requirements.

Question 4

What types of freight do you handle?

Accepted Answer

We handle a wide range of freight including general commercial cargo, medical supplies, retail goods, food and beverage, electronics, furniture, and more. Our box trucks are equipped for standard palletized freight as well as specialty and fragile items.

Question 5

Do you offer same-day or expedited delivery?

Accepted Answer

Yes, we offer expedited freight services for time-critical shipments. Availability depends on current scheduling and route capacity. Contact us as early as possible for same-day requests.

Question 6

What is white-glove delivery?

Accepted Answer

White-glove delivery goes beyond standard drop-off. It includes careful handling, inside delivery, placement in the designated room, and removal of packaging materials when applicable. This service is ideal for furniture, electronics, and high-value items.

Question 7

Can you handle medical or pharmaceutical deliveries?

Accepted Answer

Yes. We have experience with medical supply and pharmaceutical deliveries and understand the compliance, documentation, and handling requirements these shipments demand. Please discuss specific requirements when requesting your quote.

Question 8

How is freight pricing determined?

Accepted Answer

Pricing is based on several factors including shipment weight and dimensions, origin and destination, service type (standard, expedited, white-glove), and any special handling requirements. We provide transparent, itemized quotes with no hidden fees.

Question 9

Do you offer volume or contract discounts?

Accepted Answer

Yes. Businesses with regular or high-volume freight needs can benefit from dedicated contract pricing, which offers reduced rates and priority scheduling. Contact us to discuss a custom arrangement.

Question 10

What payment methods do you accept?

Accepted Answer

We accept major payment methods including ACH bank transfer, check, and major credit cards. Payment terms are outlined in your service agreement. For dedicated contracts, net-30 terms may be available.

Question 11

How will I know when my shipment is delivered?

Accepted Answer

We provide delivery confirmation for all shipments. Depending on your service agreement, this may include a delivery notification call, email confirmation, or proof of delivery documentation. For dedicated contracts, real-time updates can be arranged.

Question 12

Who do I contact if there's an issue with my delivery?

Accepted Answer

Call us directly at 331-225-1506 or email Info.@sylslegacylogistic.com. We take delivery issues seriously and respond promptly. Our goal is to resolve any concern the same business day it's reported.

Frequently Asked Questions

Still Have Questions?